AWB Edge SKILLS
Whether looking to increase Foundational Skills, Advanced Skills, or Executive Skills, see the tables below to identify the training and tools in AWB Edge to aid you in acquiring the highest value sales and service skills.
|
Foundational Skills
| |
|---|---|
| SKILL | AWB EDGE TRAINING and TOOLS |
| Communication - internal and external | ■ Sales Course #2 - Expertise in Sales Principles |
| Authentic Persuasion |
■ Sales Course #1 - What is Sales? ■ Sales Course #2 - Expertise in Sales Principles |
| Influence to achieve desired outcomes |
■ Sales Course #1 - What is Sales? ■ Sales Course #2 - Expertise in Sales Principles |
| Listening to understand | ■ Sales Course #3 - Skill 4 |
| Motivating buyers |
■ Sales Course #1 - What is Sales? ■ Sales Course #2 - Expertise in Sales Principles |
|
Advanced Skills
| |
|---|---|
| SKILL | AWB EDGE TRAINING & TOOLS |
| Strategic prospecting |
■ Sales Course #3 - Skill 1 ■ Sales Call Refresher #1 - Prospecting |
| Quickly establish credibility | ■ Sales Course #3 - Skill 1 |
| Effective questions |
■ Sales Course #3 - Skill 2 ■ Sales Call Refresher #2 - Assessing |
| Building trust to uncover problems | ■ Sales Course #3 - Skill 2 |
| Public speaking and presenting |
■ Sales Course #3 - Skill 3 ■ Sales Call Refresher #3 - Presenting |
| Overcoming objections |
■ Sales Course #3 - Skill 4 ■ Sales Call Refresher #5 - Concerns ■ Key Sales & Service Topics #13 - Fix "Not Now" Objection |
| Closing sales faster |
■ Sales Course #3 - Skill 5 ■ Sales Call Refresher #7 - Opening (Closing) |
| Leveraging customer satisfaction to obtain referrals |
■ Sales Course #3 - Skill 6 ■ Sales Call Refresher #8 - Referrals |
| Diffuse customer frustration and resolve complaints | ■ Customer Service Course #3 |
| Exceeding customer expectations | ■ Customer Service Course #2 |
Executive Skills
| |
|---|---|
| SKILL | AWB EDGE TRAINING & TOOLS |
| Self-awareness | ■ Sales Management Course - Skill 1 |
| Conflict resolution | ■ Sales Management Course - Skill 2 |
| Managing time and stress | ■ Sales Management Course - Skill 3 |
| Strategic problem-solving | ■ Sales Management Course - Skill 4 |
| Motivating and inspiring employees | ■ Sales Management Course - Skill 5 |
| Mentoring through delegation | ■ Sales Management Course - Skill 6 |
| Leading effective meetings | ■ Sales Management Course - Skill 7 |
| Creating a culture of safety and accountability | ■ Sales Leadership Course - Skill 1 |
| Fostering an environment of productivity | ■ Sales Leadership Course - Skill 2 |
| Formulating sales strategies that differentiate | ■ Sales Leadership Course - Skill 3 |
| Reliable execution | ■ Sales Leadership Course - Skill 4 |
| Leadership that enhances others' performance | ■ Sales Leadership Course - Skill 5 |
