AWB Edge FUNCTIONAL ROLES

Scroll below to find the title that best describes your role and start applying the AWB Edge training program to help master your craft.

Sales Representatives
CATEGORY AWB EDGE TRAINING and TOOLS
Foundational Courses ■ Sales Course #1 - What is Sales?
■ Sales Course #2 - Expertise in Sales Principles
■ Sales Course #3 - Expert Sales Skills
Sales Support Tools ■ Sales Call Refresher #1 - Prospecting
■ Sales Call Refresher #2 - Assessing
■ Sales Call Refresher #3 - Presenting
■ Sales Call Refresher #4 - Proposal
■ Sales Call Refresher #5 - Concerns
■ Sales Call Refresher #6 - Follow-Up
■ Sales Call Refresher #7 - Opening (Closing)
■ Sales Call Refresher #8 - Referrals
■ Sales Call Refresher #9 - Postsale
■ Sales Call Refresher #10 - Renewal
■ Key Sales & Service Topics #2 - Virtual Selling
■ Key Sales & Service Topics #4 - Social Media
■ Key Sales & Service Topics #5 - Emails
■ Key Sales & Service Topics #7 - Upselling & Cross-Selling
■ Key Sales & Service Topics #9 - Follow-Up Calls
■ Key Sales & Service Topics #10 - Voicemails
■ Key Sales & Service Topics #11 - Working with Gatekeepers
■ Key Sales & Service Topics #13 - Fix "Not Now" Objection
■ Key Sales & Service Topics #17 - Internal Decision-Maker Approval
■ Key Sales & Service Topics #19 - Communicate a Price Increase
■ Key Sales & Service Topics #X1 - Target New Markets
■ Key Sales & Service Topics #X4 - Win Back Lost Customers


Customer Service Representatives
CATEGORY AWB EDGE TRAINING & TOOLS
Foundational Courses ■ Customer Service Course #1
■ Customer Service Course #2
■ Customer Service Course #3
Customer Service Support Tools ■ Key Sales & Service Topics #5 - Emails
■ Key Sales & Service Topics #7 - Upselling & Cross-Selling
■ Key Sales & Service Topics #9 - Follow-Up Calls
■ Key Sales & Service Topics #19 - Communicate a Price Increase


Sales Managers
CATEGORY AWB EDGE TRAINING & TOOLS
Foundational Course ■ Sales Management Course (Service Managers should also use the Sales Management Course)


Sales Leaders
CATEGORY AWB EDGE TRAINING & TOOLS
Foundational Course ■ Sales Leadership Course (Service Leaders should also use the Sales Leadership Course)